Effective Telephone Techniques

Duration: Half-day 

Themes: Communication Techniques; Customer Service; Performance Management


Effective Telephone Skills is an essential component of providing excellent Customer Service. This training program focuses on the continuously identified concern that customers are often frustrated when dealing with staff over the telephone.

This interactive, half-day session has been designed to assist all employees in ensuring that the "call in customer" receives stellar customer service. Participants will review the basics of providing high-quality customer service through effective telephone techniques and learn new methods of effectively handling inquiries 


Who should attend:

  • Supervisors, Managers, Sales Reps, Front Line Staff
  • Business owners