Great Customer Service
Duration: 1 Day
Themes: Communication Techniques; Customer Service; Perfomance Management; Motivation & Leadership
Utilizing the Becoming a Customer Service STAR!© Assessment Tool - this interactive workshop is designed to give individuals a profile of their customer service strengths and challenges. This information can be used as a measure for personal development, a picture for building a service team or an opportunity to identify changes needed in policies or operating procedures.
With a focus on providing personalized and caring service, we will explore the methods of creating positive experiences, while building excellent relationships - to exceed our customer's expectations.
Who should attend:
- Supervisors, Managers, Sales Reps, Front Line Staff
- Business owners