Great Customer Service

Duration: 1 Day


Themes: Communication Techniques; Customer Service; Perfomance Management; Motivation & Leadership


Utilizing the Becoming a Customer Service STAR!© Assessment Tool -  this interactive workshop is designed to give individuals a profile of their customer service strengths and challenges. This information can be used as a measure for personal development, a picture for building a service team or an opportunity to identify changes needed in policies or operating procedures. 

With a focus on providing personalized and caring service, we will explore the methods of creating positive experiences, while building excellent relationships  - to exceed our customer's expectations.


Who should attend:

  • Supervisors, Managers, Sales Reps, Front Line Staff
  • Business owners